I get an error message when trying to add the server in the Remote Administration Console installed on a different computer

If you get an error message when trying to connect to the Recognition Server from a Remote Administration Console installed on a different PC, follow the steps below:

  • Make sure that the Server Manager PC and the Remote Administration Console PC are in the same domain or in the same workgroup.
  • Make sure that the Server Manager service is started in Control Panel > Administration Tools > Services snap-in.
  • Make sure that on the Server Manager PC and on the Remote Administration Console PC the required ports are opened:
    • If the Named Pipes protocol is used (default option), the 445 port must be opened. Make sure that the computer where the Remote Administration Console is installed can be accessed from the computer where the Server Manager is installed, and vice versa. If not, make sure that the option “File and Printer Sharing for Microsoft Networks” is selected in the Local Area Connection Properties dialog box (Start>Control Panel>Network Connections>Local Area Connections>Properties) on both computers.
    • If TCP/IP is used, make sure that the ports you have specified in the registry are opened on both computers.
  • In the case of a workgroup network, make sure that the user who runs the Remote Administration Console is the Administrator or a member of the Power Users group and has a non-empty password. Make sure that an account with the same username and password as those of the user who runs the Verification Station (or the Remote Administration Console) exists on the computer on which the Server Manager is installed. If the account does not exist, create it.

FAQs EN

This website uses cookies which enable you to see pages or use other functions of our websites. You can turn off such cookies in your browser’s settings. If you continue to use these pages, you consent to the use of cookies.