I get an error message when trying to add a Processing Station

If you get an error message when trying to connect a Processing Station, follow the steps below:

  • Verify that the current license allows connecting one more Processing Station.
  • Make sure that the workstation you are trying to connect has the ABBYY Recognition Server Processing Station component installed.
  • Make sure that the Processing Station service is started in Control Panel > Administration Tools > Services snap-in.Without this service running, the workstation will not be recognized as a valid Processing Station.
  • Make sure that the Server Manager PC and the Processing Station PC are in the same domain or in the same workgroup.
  • Make sure that on the Server Manager PC and on the Processing Station PC the required ports are opened:
    • If the Named Pipes protocol is used (default option), the 445 port must be opened. Make sure that the computer where the Processing Station is installed can be accessed from the computer where the Server Manager is installed, and vice versa. If not, make sure that the option “File and Printer Sharing for Microsoft Networks” is selected in the Local Area Connection Properties dialog box (Start>Control Panel>Network Connections>Local Area Connections>Properties) on both computers.
    • If TCP/IP is used, make sure that the ports you have specified in the registry are opened on both computers.
  • The Windows firewall may be blocking the work of the services. In this case, add the services to the list of exceptions and allow them to be run:
    • On the computer where the Server Manager is installed, open Start>Control Panel>Network Connections>Local Area Connections>Properties>Advanced>Windows Firewall Settings>Exceptions>Add Program>Browse and select the file OCRServer.exe.
    • On the computer where the Processing Station is installed, open Start>Control Panel>Network Connections>Local Area Connections>Properties>Advanced>Windows Firewall Settings>Exceptions>Add Program>Browse and select the file OCRStation.exe.
  • Open Control Panel > Administration Tools > Services snap-in and make sure that the Server Manager and the Processing Stations services are run under the same user account. In the case of a domain-based network, this must be a domain user account. In the case of a workgroup network, this user must be the Administrator or a member of the Power Users group and must have a non-empty password.

FAQs EN

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