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Table of Contents
FAQs (EN)
General Questions
Hardware and network configuration
Recognition Server settings
Licensing
Troubleshooting
Integration
FAQs (EN)
General Questions
What input formats does ABBYY Recognition Server support? Can Recognition Server process PDF files?
How does Recognition Server deal with multi-page images or PDFs?
What output formats does ABBYY Recognition Server support?
Can Recognition Server save a document in multiple formats?
Does ABBYY Recognition Server support recognition of barcodes
What recognition languages does ABBYY Recognition Server support?
Does ABBYY Recognition Server support multiple languages in one document?
Can I integrate ABBYY Recognition Server into a third-party application?
Where can I find information about the ABBYY Recognition Server API and XML tickets?
How can I achieve higher throughput?
Is it possible to separate imported images or batches and create documents automatically?
What value can ABBYY Recognition Server add to Microsoft SharePoint?
Hardware and network configuration
What ports and protocols does ABBYY Recognition Server use?
Can ABBYY Recognition Server run without a network?
How scalable is Recognition Server?
Is it better to use a multi-core machine, or use more Processing Stations?
How are files distributed among CPUs and Processing Stations?
What is the recommended configuration for Recognition Server?
What kind of processors would give us better performance?
What are the hardware requirements for the Recognition Server Manager?
What network bandwidth would be sufficient? What network traffic to expect
How does ABBYY Recognition Server behave on system faults?
Can I use the Server Manager on a cluster?
Recognition Server settings
How can I set up the workflow in order to process images at a certain time or at regular intervals?
How many workflows can be active at the same time?
In which order will the files in an input folder be processed? How can I speed up recognition of high-priority documents?
Does Recognition Server also process subfolders? How do I set up the subfolder structure?
What is the maximum length of a network path that can be used in Recognition Server?
How many documents at a time can I put in an Input folder?
Where can I find the temporary working folder used by Recognition Server?
Why do I have to define an Exceptions folder?
Can ABBYY Recognition Server assemble pages from each folder into one file and assign the folder name to the resulting document?
How to override the Workflow settings by using an XML ticket?
When I’m upgrading to a new release/version, how do I keep my Recognition Server configuration?
How can I move the settings of a workflow or a server configuration if I want to re-install the program on another PC?
What is a “process” mentioned in the Processing Station properties? Do I need to set higher or lower numbers of processes?
Can I Install Recognition Server on any disk drive in my PC or do I have to use C:\?
Licensing
Can I use different licenses with one installation of Recognition Server?
Can I switch to another licence if my current recognition Server license has not expired yet?
How to update Dongle Licence / What is the Dongleupdater?
Troubleshooting
I get an error message when trying to add a Processing Station
I get an error message when trying to add the server in the Remote Administration Console installed on a different computer
I get an error message when trying to connect to the server from a Verification Station installed on a different computer
Pages do not arrive at the Verification Station
The message “Authentication failed: wrong login or password” appears when I start the Verification Station
The Verification Station hangs at startup
Why are images being deleted from the Input folder?
How to know why everything is being put into the Exceptions folder?
I am trying to set up an e-mail notification. Why do I not receive it?
Why can’t I start the workflow?
The workflow cannot access the external FTP server
The workflow does not start with the error message “Some of the working folders are inaccessible
When processing images, a “Disk space is too low” warning appears on the computer where the Server Manager is running
How can I retrieve an image document that is being processed by ABBYY Recognition Server?
Why do digits in brackets are appended to the names of output files?
I have been already waiting for a long time to get my files out. What can I do to a) get their status, b) speed up the processing, c) cancel the job?
Why does the file disappear from the Input folder but does not appear in the Output folder?
Why is the license counter incremented by several pages when I’m processing a one-page image?
The license in the USB key is not recognized by Recognition Server. The Server Manager is installed on Windows 2003 and its service is running under a user account
Image files disappear from the Input folder, but I don’t see any new jobs in the console
Integration
How can Recognition Server be integrated?
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