Pages do not arrive at the Verification Station

1. On the Actions menu of the Verification Station, select the Station Properties item. The Station Properties dialog box will open.

2. Make sure that the correct server name is entered in the Server location field. If the Server Manager is installed on the same computer, the server location must be “localhost” or “127.0.0.1”. Click the Test Connection button to check the connection with the Server Manager.

  • If the server location is correct but the connection with the Server Manager cannot be established and the message “Unable to perform RPC call. The RPC server is unavailable” is displayed, the administrator should make sure that the Server Manager is installed at the specified location, its service is running, and the computer is accessible from the LAN (for detailed information, see the Troubleshooting section of the Administrator’s Guide).
  • If the server location is correct but the connection with the Server Manager cannot be established and the message “Unable to perform RPC call. Access is denied” is displayed, the administrator should check the authorization settings for the connection between the Server Manager and the Verification Station (for detailed information, see the Troubleshooting section of the Administrator’s Guide).
  • If the server location is correct but the connection with the Server Manager cannot be established and the message “No workflows found“ is displayed, you do not have the permissions to verify pages from any of the Recognition Server workflows. You need the verification permissions for at least one workflow. Permissions are granted by the administrator in the Remote Administration Console.

3. Make sure that the required workflow is present on the list of workflows and is checked. If the workflow is not on the list, then either verification is not enabled for this workflow, or you do not have the permissions to verify pages from this workflow. Ask the administrator to enable verification for this workflow or grant you the verification permissions in the Remote Administration Console.

Note: The list of workflows may be disabled if the administrator has prohibited your user account from selecting workflows on the Verification Station.

4. Check if there are unverified pages in the selected workflows

FAQs EN

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